Shopify inbox chat window opens automatically when you open the store website

Shopify Apps

Topic summary

Users are experiencing an issue where the Shopify Inbox chat widget automatically opens when visitors land on their store, creating a disruptive user experience—especially on mobile devices where it can cover the entire screen.

Key Points:

  • The auto-open behavior appears random and inconsistent
  • One user suggests the issue may only occur when logged in as admin, not for regular customers
  • After closing, the widget reportedly stays closed for clients

Attempted Solutions:

  • A code snippet was shared for adding to theme.liquid file, but multiple users report this solution doesn’t work

Current Status:

  • No confirmed working solution has been identified
  • Users express frustration with the default widget behavior, particularly the mobile experience where it obscures website content
  • The discussion remains open with participants seeking a reliable fix
Summarized with AI on November 1. AI used: claude-sonnet-4-5-20250929.
1

I am using shopify inbox for my online store and I have noticed that some times when I open my website, the chat window is open already and it is very random

How do I force it to stay closed until someone clicks on the button?

Website URL - www.thestitchglitch.com

2

Hi, I was trying to do the same thing. Peeped your website and noticed you had gotten it done. Was wondering how.

3

HI, I’m trying to figure this out too. I was hoping you can share a solution if you found one. Thanks.

4

I came here for a solution but I just noticed that the chat bubble doesn’t automatically open when you’re visiting it as a client and not an admin.

As a client, one you close it, it stays closed I believe.

5

In your websites code

theme.liquid

add the following

Charles

38-3D

1 Like
6

That doesnt work. I can’t believe this is how the widget works. On mobile, the widget opens to the whole screen by default, hiding the website! Why would you ever want to see a chat window instead of the website you are trying to go to???