Shopify Inbox: How to stop it creating new customer accounts

Hello,

I am wondering if anyone here can answer these questions

1 - Is there a way to filter out customer accounts that were created by Shopify Inbox app?

2 - Is there a way to stop the app from creating customer accounts only when they have chatted and not actually made a purchase.

Hello Scott90,

I am wondering how to block Shopify inbox from creating customers as well. Have you had a solution to this problem please?

Actually yes! I did! I wrote a flow to take care of it for me

  1. Install shopify flow app if you don’t already use it (it is free)

You must set the customer order to 0 otherwise if an existing customer contacts you then you will delete their account also… so yeh be careful with this one.

I am no expert but if you need more help feel free to message again and I can try help you out.

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Good solution! I will try this out, thank you Scott90 :slightly_smiling_face:

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