Hi there,
Shopify only gives me two options for the position of the chat icon.
Is there any way or code so that I can manually change the position of the “Shopify Inbox” icon on mobile?
I would like to move the icon closer to the edge of the screen so it is symmetry to the cart on the right side.
Thank you.
Sorry you are facing this issue, it would be my pleasure to help you.
Welcome to the Shopify community! 
Thanks for your good question.
Please share your site URL,
I will check out the issue and provide you a solution here.
yes, please add this code
@media only screen and (max-width: 749px) {
iframe#dummy-chat-button-iframe {
left: auto !important;
right: 0px;
bottom: 130px !important;
}
}
Hello Kumar,
I can’t find the Asset->/theme.scss.liquid.
oh sorry for that issue can you pleas share store url so i will check and let you know
Thank you for your prompt response regarding the Shopify Inbox icon on mobile view covering the menu. I would like to request to decrease its size and move it above the footer menu for better visibility on mobile view. the site petz.ae
this code doesn’t work, when you click the button then it will back to the original position.
The following solution consists of 2 codes and can be copy-pasted by any one (any non-tech, layman etc). I am not a developer but I tried to understand and implement these codes that I have gathered from different sources and combined + modified to following codes.
It solves 2 problems:
Positioning the chat icon anywhere you want on your web store.
After closing the chat, it will close down to where it is started from - the new position. (It will not move to its initial state / position).
1st code will cause chat button to go up 55px so there can be another app’s button below it. This also holds the chat button at the same position even after closing the chat window. Adjust bottom & right padding as per your requirement.
2nd code will cause iframe to remain visible on-screen when it is opened so we need to adjust the top padding and scale-size of the iframe so that it doesn’t cut through the top while open. If this is not done, the header might overlap it.
You can adjust top padding value and scale value from 0.72 to any value (as per your need so that it doesn’t cut off and isn’t overlayed by header).
I have tried and tested these codes on Dawn 10.0.0 theme. These are working fine and providing the desired results. I hope these codes will work on other themes as well.
Follow these Steps:
Go to Online Store
Edit Code (Click 3 dots and select edit code)
Find / search base.css file
Add the following codes at the last in the bottom
1st code (Mobile version):
@media only screen and (max-width: 750px){
#dummy-chat-button-iframe, #shopify-chat > iframe, #shopify-chat {
bottom: 55px !important;
right: 5px !important;
z-index: 2 !important;
}
}
2nd code (Mobile version):
@media only screen and (max-width: 750px){
#shopify-chat > iframe[style*=“min-height”], #shopify-chat > iframe[style*=“left: 0”] {
bottom: 0px !important;
top: 30px !important;
z-index: 999 !important;
-webkit-transform: scale(0.72);
-moz-transform-scale(0.72);
}
}
Above codes will only work for Mobile version. For desktop version, replace max with min, and change the values of bottom, top, right & scale values as per your need after testing.
1st code (Desktop version):
@media only screen and (min-width: 750px){
#dummy-chat-button-iframe, #shopify-chat > iframe, #shopify-chat {
bottom: 1200px !important;
right: 5px !important;
z-index: 2 !important;
}
}
2nd code (Desktop version):
@media only screen and (min-width: 750px){
#shopify-chat > iframe[style*=“min-height”], #shopify-chat > iframe[style*=“left: 0”] {
bottom: 1200px !important;
right: 80px !important;
z-index: 999 !important;
-webkit-transform: scale(0.99);
-moz-transform-scale(0.99);
}
}
Credited:
Gmacv (Stackoverflow)
FriedChicken (Stackoverflow)
** @kazi_1 (Shopify Community)**
https://community.shopify.com/c/technical-q-a/shopify-inbox-reducing-height-of-chat-box/td-p/1249745
The following solution consists of 2 codes and can be copy-pasted by any one (any non-tech, layman etc). I am not a developer but I tried to understand and implement these codes that I have gathered from different sources and combined + modified to following codes.
It solves 2 problems:
Positioning the chat icon anywhere you want on your web store.
After closing the chat, it will close down to where it is started from - the new position. (It will not move to its initial state / position).
1st code will cause chat button to go up 65px so there can be another app’s button below it. This also holds the chat button at the same position even after closing the chat window. Adjust bottom & right padding as per your requirement.
2nd code will cause iframe to remain visible on-screen when it is opened so we need to adjust the top padding and scale-size of the iframe so that it doesn’t cut through the top while open. If this is not done, the header might overlap it.
You can adjust top padding value and scale value from 0.72 to any value (as per your need so that it doesn’t cut off and isn’t overlayed by header).
I have tried and tested these codes on Dawn 10.0.0 theme. These are working fine and providing the desired results. I hope these codes will work on other themes as well.
Follow these Steps:
a) Go to Online Store
b) Edit Code (Click 3 dots and select edit code)
c) Find / search base.css file
d) Add the following codes at the last in the bottom.
1st code (Mobile version):
@media only screen and (max-width: 750px){
#dummy-chat-button-iframe, #shopify-chat > iframe, #shopify-chat {
bottom: 55px !important;
right: 5px !important;
z-index: 2 !important;
}
}
2nd code (Mobile version):
@media only screen and (max-width: 750px){
#shopify-chat > iframe[style*=“min-height”], #shopify-chat > iframe[style*=“left: 0”] {
bottom: 0px !important;
top: 30px !important;
z-index: 999 !important;
-webkit-transform: scale(0.72);
-moz-transform-scale(0.72);
}
}
Above codes will only work for Mobile version. For desktop version, replace max with min, and change the values of bottom, top, right & scale values as per your need after testing.
1st code (Desktop version):
@media only screen and (min-width: 750px){
#dummy-chat-button-iframe, #shopify-chat > iframe, #shopify-chat {
bottom: 1200px !important;
right: 5px !important;
z-index: 2 !important;
}
}
2nd code (Desktop version):
@media only screen and (min-width: 750px){
#shopify-chat > iframe[style*=“min-height”], #shopify-chat > iframe[style*=“left: 0”] {
bottom: 1200px !important;
right: 80px !important;
z-index: 999 !important;
-webkit-transform: scale(0.99);
-moz-transform-scale(0.99);
}
}
I have placed all these 4 codes at the end of base.css of Dawn 10.0 theme. All these are working fine for Mobile & Desktop versions separately.
Credited:
Gmacv (Stackoverflow)
FriedChicken (Stackoverflow)
https://community.shopify.com/c/technical-q-a/shopify-inbox-reducing-height-of-chat-box/td-p/1249745
Updated Codes:
1st code will cause chat button to go up so there can be another app’s button below it. This also holds the chat button at the same position even after closing the chat window. Adjust bottom & right padding as per your requirement.
2nd code will cause iframe (chat window) to remain visible on-screen when it is opened. Thus, we might need to adjust the bottom padding and scale-size of the iframe so that it doesn’t cut through the top while open.
You can adjust bottom padding value and scale value from 0.9 to any value (as per your need so that the chat window doesn’t get cut off).
I have put other factors (top, bottom, z-index, webkit-transform-scale etc) between /* & */ so that these are treated as comments and not executed. If you want to utilize any factor, just remove /* & */ from both ends & utilize it.
Please follow these Steps:
a) Go to Online Store
b) Edit Code (Click 3 dots and select edit code)
c) Find / search base.css file
d) Add the following codes at the last in the bottom.
/* Shopify Inbox Chat Button Position (Mobile) */
@media only screen and (max-width: 767px){
#dummy-chat-button-iframe, #shopify-chat > iframe, #shopify-chat {
bottom: 55px !important;
right: 5px !important;
/* z-index: 2 !important; */
}
}
/* Shopify Inbox Chat Window Position (Mobile) */
@media only screen and (max-width: 767px){
#shopify-chat > iframe[style*=“min-height”], #shopify-chat > iframe[style*=“left: 0”] {
bottom: 25px !important;
border: 1px solid #202a36 !important;
-webkit-transform: scale(0.9);
/* -moz-transform-scale(0.72); */
/* top: 30px !important; */
/* z-index: 999 !important; */
}
}
/* Shopify Inbox Chat Button Position (IPAD) */
@media only screen and (min-width: 768px) and (max-width: 989px){
#dummy-chat-button-iframe, #shopify-chat > iframe, #shopify-chat {
bottom: 100px !important;
right: 5px !important;
/* top: 750px !important; */
/* z-index: 2 !important; */
}
}
/* Shopify Inbox Chat Window Position (IPAD) */
@media only screen and (min-width: 768px) and (max-width: 989px){
#shopify-chat > iframe[style*=“min-height”], #shopify-chat > iframe[style*=“left: 0”] {
right: 75px !important;
/* -webkit-transform: scale(1.00); */
/* -moz-transform-scale(0.9); */
/* bottom: 52px !important; */
/* top: 100px !important; */
/* z-index: 999 !important; */
}
}
/* Shopify Inbox Chat Button Position (Desktop) */
@media only screen and (min-width: 990px){
#dummy-chat-button-iframe, #shopify-chat > iframe, #shopify-chat {
bottom: 120px !important;
right: 5px !important;
/* top: 600px !important; */
/* z-index: 2 !important; */
}
}
/* Shopify Inbox Chat Window Position (Desktop) */
@media only screen and (min-width: 990px){
#shopify-chat > iframe[style*=“min-height”], #shopify-chat > iframe[style*=“left: 0”] {
right: 80px !important;
/* -webkit-transform: scale(1.00); */
/* -moz-transform-scale(1.00); */
/* bottom: 1200px !important; */
/* top: 200px !important; */
/* z-index: 999 !important; */
}
}
I have placed all these codes in base.css in Dawn Theme 10.0. I found these working fine on my web store www.aadesgins.store