Hi,
I have the problem that my email subscribers are getting my marketing emails twice in their inbox (within seconds) when I send out marketing for new products or similiar stuff. What can be the cause of this? I use the app called “email” for marketing campaigns.
Hi @Totalmann
If you’re using automated triggers or rules for your email campaigns, a good first step is to double-check their setup. Ensure they’re not configured to send out the same email multiple times under identical conditions.
If, after reviewing everything, the issue still persists, the best course of action is to contact Shopify Email’s support team. They can help you identify any underlying technical issues and provide you with the necessary solutions.
I hope this helps!
Hi,
Okey thanks I will check that andcontact Shopify Email’s support team if needed 