Why is my email blocked on my e-commerce platform?

When I attempt to create a new email using the Shopify Emails app, I see a message that states “Shopify Email is blocked for your store. You will not be able to send campaigns to your subscriber list. Contact Support to troubleshoot.”

I am not sure why I am being blocked but it is preventing me from reaching out to my customers and marketing my store.

Thank you for your help,

Grafix Bar

Hi @GrafixBar ,

Ted here from Shopify, thanks for posting your query and for sharing the error message.

This is a technical limitation that we’re aware of and are trying to fix. I’ll help troubleshoot this with you now so please reply back to my private email when you get a chance so I can authenticate the account.

If there is anything else I can help you with, please let me know, I’m happy to help!

Many thanks,