Shopify order is in limbo

Payments + Shipping & Fulfilment
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1

Hi all,

Here is a bit of a desperate customer, not an owner of a shop. I’ll explain the problem and will be brief:

  • I ordered something from a Canadian Shopify client named Espace Wazo.
  • Sadly, the callback to the site did not function after payment, I had a blank screen and no order info.
  • However, the payment succeeded, the money was gone from the bank.
  • The bank statement referenced (1) that the payment is made through Shopify (2) that the order number is 74CG0JT and (3) that the shop is Espace Wazo.
  • I tried to contact the shop, however they did not answer. Tried chat, email, Facebook and finally, they answered thanks to an email the Canadian police.
  • But they refuse to help. They keep saying that the order is not known and refer me to Shopify for help.

Since I do not have an order URL, I cannot complain about my order through the form on the website. I have complained about fraud, but no answer. My money is gone, my order is in limbo. Plus, what am I doing here? The Shopify client should take some responsibility, but does not. Can anyone help? Either by pointing me in the right direction or… anything is good!

2

Sounds like you just need to do a charge-back to your bank.

3

Then there is this page:

4

Ik didn’t use a visa/MasterCard. That would have been easier. The bank will probably only intervene if all options have been depleted. And that’s a huge probably. So I’m trying here first🙂

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5

Already did that weeks ago, no response from Shopify… I’ll try again today.

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