Shopify asking me to update my business details.
I reached max amount - to be honest i was on my phone I didn’t really pay attention.
Been reaching out to support daily, didn’t help - even a payment hold now. anyone can help>?
Shopify asking me to update my business details.
I reached max amount - to be honest i was on my phone I didn’t really pay attention.
Been reaching out to support daily, didn’t help - even a payment hold now. anyone can help>?
Hello @loisding
I have come across similar queries in the community, most often these cases can only be resolved from Shopify’s end as they are completely specific to your Shopify account.
In the meantime, you can try the suggestions shared by a Shopify staff member in a similar query here.
From what I’ve gathered, there are a few reasons why this might be happening:
If your Shopify Payments account is going through verification, you’ll usually be notified via email or a banner on your admin page, and may be asked to submit documents. Please check for any notifications and submit any requested information.
If there are no verification alerts and the issue persists, Shopify support will need to investigate your account. Follow the below steps to reach out to Shopify support directly.
I hope this helps!