Shopify asking me to update my business details.
I reached max amount - to be honest i was on my phone I didn’t really pay attention.
Been reaching out to support daily, didn’t help - even a payment hold now. anyone can help>?
Topic summary
A merchant is experiencing payment processing issues after reaching a maximum transaction threshold with Shopify Payments. The system is requesting updated business details, but the merchant didn’t fully review the requirements when prompted on mobile. Despite daily contact with support, the issue remains unresolved and has escalated to a payment hold.
Potential causes identified:
- Bank account incompatibility (requires checking/current account, not wire-transfer-only accounts)
- Business registration issues (must be legally registered in the selected country with proper documentation)
- High returns or chargebacks triggering account review
Recommended actions:
- Check for verification emails or admin banner notifications requesting specific documents
- Review bank account requirements for Shopify Payments in your country
- Contact Shopify support directly through the Help Center live chat, as these account-specific issues can only be resolved by Shopify’s internal team
The discussion remains open with no resolution yet achieved.
1 Like
Hello @loisding
I have come across similar queries in the community, most often these cases can only be resolved from Shopify’s end as they are completely specific to your Shopify account.
In the meantime, you can try the suggestions shared by a Shopify staff member in a similar query here.
From what I’ve gathered, there are a few reasons why this might be happening:
- Bank Account Issues: To use Shopify Payments, you need a checking or current account that can receive transfers and handle payouts in a currency Shopify supports for your country. Accounts set up for wire transfers only won’t work. You can find more details about the bank requirements here.
- Business Registration: You can set up a business outside your home country and use Shopify Payments, but your business must be legally registered in the country you’ve chosen. You’ll also need to provide additional documents to prove your business. Not all businesses will be approved in this case.
- Returns or Chargebacks: Sometimes this issue occurs if a store has a lot of returns or has been flagged for such activity. Shopify may need time to review the account.
If your Shopify Payments account is going through verification, you’ll usually be notified via email or a banner on your admin page, and may be asked to submit documents. Please check for any notifications and submit any requested information.
If there are no verification alerts and the issue persists, Shopify support will need to investigate your account. Follow the below steps to reach out to Shopify support directly.
- Log in to your Shopify account.
- Go to the Shopify Help Center.
- Select the relevant topic, then click the appropriate resource.
- Scroll to the bottom and you’ll see a live chat option to connect with a support advisor.
I hope this helps!