The banners you are seeing on your storefront indicate that you need to upload additional documents so we can verify your Shopify Payments account.
When it comes to submitting ID for verification for any shop, the person who opened the account as the account owner is required to submit a picture of a piece of government-issued photo identification as well as any supporting business documents as requested. The account owner can use the banner that appears on the homepage to upload the necessary files. While the verification process is happening, you can expect your payouts may be put on hold but the store generally remains open and customers can continue to place orders.
It’s important to note that our Business Operations team are the only ones who can access your uploaded documents and exchange information with you on this subject. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback.
Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request and be connected with a member of our support team.
Since this is the next step I’ve marked this reply as the solution for the benefit of others who may discover this topic. Thanks!
so as mentioned in the previous message im still being held back from the shopify payments.
My questions are as following
What exactly am i supposed to do to get verified?
i have already multiple tried sending in a picture of my own personal utility bill from where i live, which is what its telling me to do…
"Address verification for Otto Coomer
Upload a copy of a utilities bill, such as an electricity bill, that clearly shows the account owner’s address"
but every time i have tried sending that in it just gives me the same problem whenever i come back to check if ive been verified.
am i not doing it correctly or what? im the founder/owner of the store, and theerefore i would think they were asking for my personal utility bill right? or am i ment to send something else?
im starting to get a bit annoyed that its either not working or its not precise in what i have to do or send them…
please help with this exact problem and not just talk generally…
