Shopify Payment issue payment payout not recevied

Hello Team shopify,

i have create the store on shopify and connect all the necessary Payment gate way to received the payment, now i am facing the issue on payment payout, payment shows in shopify since 17 aug and still not payout received in my authorized bank after 9 days, while i am trying to contact on your live/ chat support your support page shows their is internal server error that why i am unable to reached to your live support, kindly help me out for this, If their is any additional verifications required kindly informed us, even i did not received any kind of E-mail regarding any issue.