Hello i just started my dropshipping store and Im from egypt plus quite new to online selling. i’ve been having problems with my payments lately whenever a customer tries to buy anything the same error pops up everytime “there was an issue processing ur payment method try again or use a diffrent payment method” i was using paymob before as my payment gateway but i contacted them and they said they dont support dropshipping so i had to switch so i tried out some other ones but none of them worked like payoneer or my fatoorah so now Im just stuck please help me
Topic summary
A dropshipping store owner from Egypt is experiencing persistent payment processing errors when customers attempt to make purchases. The error message states “there was an issue processing your payment method.”
Payment Gateway Issues:
- Previously used Payomob as the payment gateway
- Contacted Payomob, who stated they don’t support dropshipping
- Attempted alternative providers including Paymob, Fawaterak, and others, but none worked successfully
Recommended Solution:
A community member suggests this may be a Shopify account-level issue rather than a payment provider problem. They recommend:
- Contacting Shopify support directly through the Help Center
- Using the AI chatbox to describe the issue
- Requesting to chat with a support advisor for further assistance
The issue remains unresolved and requires direct intervention from Shopify’s support team to diagnose the underlying account or configuration problem.
1 Like
Hi @Omar_shehata1 !
You might be having some account issue. Kindly reach out to Shopify support team to check if they can further assist you with this. You can reach out to them by going through their Shopify Help Center and enter your concern on AI chat box, respond to it until the “I still need help” or “chat with a support advisor” option appear.