Shopify payments + Stripe do_not_honor creditcard failed payments

Payments + Shipping & Fulfilment
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1

Hello everyone,

I am experiencing a very frustrating problem with Shopify Payments and Stripe. Almost all creditcard payments get declined with the code ‘‘do-not-honor’’. The problem is occurring on a Shopify store in the Danish market. It started a few weeks ago in Stripe, before that I was selling in Denmark for 4-6 weeks without any problems. I switched to Shopify Payments and it went well for 2 weeks, after that the same problem occured.
I am still waiting for a reply from Shopify payments and Stripe, but I have little hope that they will come up with a solution. I have ready similar posts on this forum where people have the same problem without any solutions.
Is there anyone who has a solution to this problem? Or a recommendation for a different payment provider, other checkout provider etc.?

2

Did you find a way to solf this problem? I have the same

3

Hey, @ecomneth8

Typically, The ‘Do Not Honor’ error indicates that the payment processor declined the order payment attempt. It is a generic decline code that doesn’t provide specific information. I would recommend having the customer contact their banks so they can get more details regarding why their payment was declined.

If there is anything else I can help you with, please let me know.

4

Yes, switch to another payment provider. I switched to Airwallex, problem solved. Shopify and Stripe will never admit that the problem is on their side.

5

What a worthless piece of advice.

I switched to another payment provider and the problem is immediately solved. Pretty obvious that the problem is on Shopify / Stripe’s side right?

1 Like
6

does airwallex have a extra checkout page?

7

Does Airwallex ad an extra page to the checkout?

8

No it is just another payment provider, checkout stays the same. You can of course choose whatever other payment provider you want to use.

9

I have the same problem since last week monday. I was doing 275.000 in revenue last month, and now 95% of creditcard payment attempts by customers are declined. The shopify customers service, say everthing should be fine and working. I tried so much things to fix this problem… AirWallex turned me down…

Have you found a solution,. I really want to keep using Shopify Payments.. Did your conversion rate stay the same with external payment gateway? I really hope to hear from you!

10

I am trying stripe as payment provider now, got 4 sales Since today. I dont know if Its gonna last but for now its working

11

Can you update me? How much creditcard declines did you get with shopify payments and how is it going with stripe now? Do you use the same store?

12

95% of all creditcard payments declined with Shopify payments , just started with stripe and have 5 sales now, all approved

13

I started yesterday with stripe. All was okay, until this morning, creditcard declines started coming in again..

14

I got the same problem ….

15

does this still work?

16

Still wording ?

17

Hey @ecomneth8 hope you’re doing well :). Did Airwallex work for you? We recently tried Denmark again, but Shopify payments and another payment provider weren’t any success, at least not longer than a few weeks.

We’re now trying on Airwallex and now after a few days we see already declines incoming - which makes me suspicious that it is this same issue again…

18

i have been told that denmark and norway are canceling orders from outside of Scandinavië. I have tried everything for over a year. Now Selling in another country and everything works.