Hi,
I am new to Shopify but have now passed the 10 sales mark (yay!). It has been over 2 weeks since my first sale (February 14) and I have not received any payments from Shopify. All payments are marked as pending with no further details. I have double checked my bank account details and everything else I can think of, and have no notifications or emails about missing information, so I am lost. Have chatted with Shopify Support numerous times this week and my issue has been escalated since Monday the 27th with no update or movement communicated to me since then.
I understand it takes time to get integrated into the system and for everything to start running smoothly, but I have been selling on Etsy for about 8 years at a relatively high level and am frustrated at how long this process is taking now that I have branched out to Shopify.
I continue to receive orders and would like to fulfill them for my customers but cannot continue doing so without being paid. Please advise.