Why are my sales payouts still pending after 3 months?

Payments + Shipping & Fulfilment

Topic summary

Multiple merchants report Shopify payment payouts stuck in “pending” status for extended periods—ranging from weeks to several months—with no payout dates displayed. Affected users describe frustrating experiences with support, including escalated tickets that go unanswered for days or weeks, and live chat responses that provide generic troubleshooting steps without resolving the issue.

Reported Solutions:

  • One user resolved the issue by enabling two-factor authentication in security settings
  • Several users successfully fixed pending payouts by re-entering their existing bank account details in Shopify admin, even though the information hadn’t changed

Common Complaints:

  • No notifications or explanations in admin for why payouts are held
  • Support creates tickets but provides no follow-up or resolution
  • Shopify continues charging subscription fees immediately while withholding merchant funds (one user reports $31K held)
  • Banks confirm no issues on their end, suggesting the problem is Shopify-side
  • One user speculates Shopify may be using held funds for interest generation

Current Status: The discussion remains active with ongoing cases. Users are sharing workarounds rather than receiving official solutions from Shopify support.

Summarized with AI on October 28. AI used: claude-sonnet-4-5-20250929.
1

Hi! Our first sale was made on the 17/10/23 & the status of the payout is still “pending”. Since then, we’ve had several payments and they’re all “pending”. Can someone please assist?

2

Were you able to get this fixed? What was your issue? I’m experiencing the same thing

1 Like
3

Hi @Melony1 & @jaynew ,

Thank you for reaching out to the Community! I’d be happy to provide some assistance with this request, to ensure it gets resolved. To gather a bit more information, are you seeing a payout date available?

If not, I’d encourage you to connect with us directly. This will allow our support team to get you authenticated, as we wouldn’t have access to any account-specific information through the Community. They will be able to investigate further to ensure this gets resolved.

To connect, you can:

  • Head over to our Help Center: https://shopify.link/KWb8
  • In the virtual assistance chat box, type ‘Contact Support’
  • This will prompt you to log into your shop
  • Once logged in, you will see the option to chat with an advisor

Please let me know if you have any other questions.

4

Is this really a response…?? NO there is NO payout date available. I contacted support with an escalated support ticket 10 days ago with ZERO response even after reaching back out multiple times. At what point does this become criminal?

8 Likes
5

Hi all! It got fixed! We called and it was because we didn’t have our 2 step authorization or 2 factor authorization in security. So once you switch this on, it might help!

6

Having exactly the same problem here. Live chat is a joke. They know nothing. I wish I could cancel this account but can’t as there are pending transactions. IT IS CRIMINAL

5 Likes
7

If this is how Shopify operates, then it is deeply concerning that running a business will prove to be very difficult. I have experience working with Amazon and eBay, and they do not delay payments for such extended periods. Could the higher management at Shopify please investigate this matter? I am currently facing a similar situation with a pending payment, without receiving any email or reasons for the delay.

4 Likes
8

Hi, @mwalem !

I’m sorry to hear about the delay. I recommend clicking the bell icon at the top of your admin to see if there are any outstanding requests regarding your account. If not, you can contact our live support team by following the steps my colleague Blair shared above.

Please let me know if you have any other questions!

9

Help please. There is nothing in the bell

10

Thanks for confirming, @mwalem .

In that case, I recommend contacting our live support team so we can investigate further. To do so, follow these steps:

  1. Head over to the Help Center.
  2. Enter the details of your question into the chat assistant.
  3. Wait for the chat assistant’s response and click I still need help.
  4. Follow the prompts to be connected with a Support Advisor.

Let me know if you have any other questions!

11

I am currently having this same issue and support chat does nothing but give me a new ticket number and tell me that my case has been escalated to the payment team …I havent been paid since July 3rd

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12

Same Same

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13

I checked to see if that was the issue it wasnt ,I also checked the payout schedule not that either…I have been writing the live chat group for almost a month …any suggestions

1 Like
14

The live chat doesn’t help they create tickets tell you they understand and 5 days later your payments are still pending and you are still clueless as to what is missing if anything

3 Likes
15

Good luck in having someone answer you in a timely manner

16

That doesnt work you need to offer phone calls to help people resolve the payments issues…I have chatted with 10 of those support advisors …and where am i now…looking for answers from the community ..so dont give people false hope.

3 Likes
17

if you find an answer let me know

2 Likes
18

if you find help please post it

19

did you get it sorted

20

I noticed you said said you called…whom? and what number