Shopify "Reviews App" - Review counts are not matching what is displayed

Shopify Apps
1

So could anyone explain to me, if a product says it has 4 total reviews, but when you scroll down the product page to actually read the 4 reviews…only 2 are showing up, why there is a mis-match? All 4 are published in the shopify reviews app, with no flags.

is there a fix for this?

EDIT: Ive tried to view the product page on 3 different browsers, and different IP’s…so its not a caching issue (i dont think). What’s weird is when the page initially loads, the section that has the mis-count and missing written reviews…for a flash of a second they load up…but then within milliseconds they disappear and the count goes back to the mismatched number. Its like its trying to load it…but something is blocking it.

Screenshot1.jpg
Screenshot1.jpg876×421 35.1 KB

Screenshot2.jpg
Screenshot2.jpg1680×547 83.8 KB

2

This type of problem usually has a lot do to with the specific reviews app and how it’s integrated into your Shopify theme. I’d start by reaching out to support for the reviews app (looks like you might be using Judge.me?) to start, and they should be able to help you debug the integration with your theme. Hope that helps!