I use the shopify shipping app and use USPS. Anytime customers insert info into the optional apartment, suite, etc dialogue box, labels are printed with the suite number under the customer name, then the address line under the suite number. I have had USPS return packages because of it. What may be causing this to happen?
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Hey there, @twitchfish .
Thanks for bringing your question to our Community forum. I’d be happy to provide some clarity on the USPS shipping label format.
Starting in the third week of June, USPS has requested that we change their shipping label format. The new update instead shows the Address Line 2 (Suite, Unit, Apartment #, etc.) below the customer’s name, with the Address Line 1 appearing after that. This is an expected change and a valid label. USPS has always required this order for address lines on their labels, so Shopify has edited this to closer reflect a standard USPS label set up. You can see this reflected in their documentation: How to Mail a Letter:
If this occurs again in the future, please don’t hesitate to let us know and we can contact USPS directly. To do so, we will need to access your account. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit our Help Center and log in to your account to create a support request.
In the meantime, I’d love to hear more about your business! How has everything been going?
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Thanks for explaining. Interesting USPS wants the suite listed first under the name. I’ve had packages returned as - no address found/no such address. I guess it all depends on who is carrying the mail that day unfortunately.
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Hi there, @twitchfish .
Thanks for getting back to me. I definitely understand the frustration with packages returning. It’s possible that there may be alternative reasons, so it’s important that we get to the bottom of it should it happen again. If so, please reach out through our Help Center and provide our support team with an order number. They will be able to work directly with the shipping team to address the situation.
All the best to you!
We also had the same issue and the package is now lost and I’m having to send out a second one. This is the only order where the apartment # was listed first. I’ve had other orders where the apartment number was listed after the street address. There seems to be an inconsistency.
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