Hi i’ve recently just purchased my shopify store at the end of its trial period however , after making the purchase im faced an issue kuruzen.myshopify.com is currently unavailable. even so when i’m trying to login to my store it will not let me please i need this issue to be resolved right away as i have deadlines to meet. Thank you
Hi @zoldyck23 ,
Thanks for getting in touch! I am sorry to hear about this. Are you still experiencing this issue? I just opened your store URL and the storefront password page loads up on my end.
If you’re still seeing the error, it looks like we’ll need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback.
The fastest and easiest way to get this resolved is to create a support request in our help center here.
Since you mentioned that your trial has just ended, it sounds like your store is fairly new. So I just want to say congratulations and welcome! When is your plan to launch the store? Anytime you’re ready, this excellent blog will come in handy. It’s the Shopify store launch checklist. A perfect tool to ensure you’ve completed everything necessary for a smooth launch day.
Also, what kind of products do you want to sell? If you need help with customization of the look of your store or even quick feedback at your current storefront, let me know! We are not only here to help with technical queries but also to help you grow your business.
I look forward to hearing from you.