Shopify billing/ payment not working .. my site is down loosing business.
Have tired credits cards, UPIs different banks but Shopify is not able to accept payment from anywhere. All we get it processing payment and then it fails. Have send payment details to Shopify their system is unable to recieve it.
Customer service does not help” we are escalating the issue, billing department will call” it’s been more than 48 hours website is shut. But no response, no help and no call!
Can someone help.
Topic summary
A Shopify store owner reports their site has been down for over 48 hours due to payment processing failures. Multiple payment methods (credit cards, UPI, different banks) are being rejected during the billing process, preventing the site from operating and causing business losses.
Current Status:
- Customer service escalated the issue but no callback received after 48+ hours
- Site remains non-functional
Suggested Solutions:
- Email both support@shopify.com and billing-support@shopify.com
- Tweet at @shopifysupport for faster response
- Use Shopify Help Center to request callback under Billing section
- If chat support stalls, type “URGENT BILLING - AGENT NOW” to bypass automated responses
The issue remains unresolved with the store owner seeking urgent assistance from the community.
1 Like
Hi @Saumya1 ,
1 you should mail to support@shopify.com and billing-support@shopify.com
2 for quick response tweet on https://twitter.com/shopifysupport
3 go to https://help.shopify.com/en/support
login to your account
scroll down and click on contact support
chose billing → request a call back
if chat freezes type URGENT BILLING - AGENT NOW to by pass AI
If I was able to give you solution, please don’t forget to like and mark it as the solution.
thanks and regards
Manoj