I have set up a subscription discount that should be applied to the current and all future subscription orders but when I go to checkout with the product and discount in question the “Recurring subtotal” is showing the full (not discounted) price.
I don’t want my customers to pay the full price if they got the discount on the first order, how can I fix this?
I’m using Shopify subscriptions and have set up the discount manually.
Hello
Thank you for the suggestions, but I’ve gone through all of that dozens of times, and it doesn’t look like a setup issue.
As you can see from the screenshots the discount is correctly set up (it is applied to the correct product and correct purchase type, subscription) but the “recurring subtotal” shows that the future charges will not be discounted which is wrong as the discount is a)automatic and b)set to “discount applies to all recurring payments”
It definitely looks like you’ve set this up correctly. Who knows, maybe it’s a bug in Shopify? It could be worth directly reaching out to their support as well, since if it turns out to be a bug, community members unfortunately won’t be able to resolve it.
Hi @terraxus ,
I believe that Shopify does not display discount codes attached for subscription renewals. If you hover over the “?” icon next to the “Recurring subtotal” text, a popup should display, that states, that discounts attached to subscription renewals aren’t getting displayed.
Oh wow, did not notice that at all! That’s really surprising considering we cannot change the ‘recurring subtotal’ text to something that would let the customers know they’re getting a discount.
So in theory having the “discount applies to all recurring payments” checkbox checked ensures the customer will always get the discounted price even if they don’t see it?
Hey! I’m facing the same issue and don’t want customers to be confused at the checkout process. I see that hovering over the “?” states that “recurring subtotal… does not include any applicable discounts.” But of course this still probably isn’t clear for customers. Have you found a resolution to this? Or a best way to work around this issue? Thanks!
