Hey There
We’ve been using the new Shopify tax feature on recent store builds, and was wondering if there’s any way to edit the details on the VAT invoices?
Currently it pulls in the store owner emails, which aren’t customer facing. We’d rather it was at least the store notification email, or even something we could specify specifically for that store?
Is there any way of changing this?
Sean
Hey @SeanieB1983
You’re definitely not alone in running into this with Shopify’s new tax features.
Regarding VAT Invoices:
Right now, Shopify automatically uses the store owner’s contact details (like the owner’s email) on VAT invoices generated through the Shopify Tax system, and unfortunately, there isn’t a native setting to customize or override this field directly in the Shopify admin.
Workarounds & Options:
Change the store owner email temporarily:
If this is a critical issue, one workaround is to update the store owner email to a more customer-facing address (e.g., accounts@yourstore.com).
Note: This will affect other parts of the store, so it’s not ideal if you’re trying to keep that email private.
Use an invoicing app with more control:
Apps like Sufio, Fakturama, or Order Printer Pro give you more flexibility with invoice customization—like setting a custom “from” email, company info, etc.
Custom invoice templates:
If you’re using Shopify Plus, you can customise invoice templates more freely via the API or checkout scripts.
Feedback to Shopify:
I’d definitely recommend submitting this as feedback to Shopify Support—this is a feature a lot of store owners would benefit from being more flexible.
Thanks for your reply. Considered changing the store email, but not ideal.
We were using invoice falcon, was just nice to have everything in shopify. Will submit a feature request and see if my MSM can suggest as well
Hi!
If you’re still exploring options around this, apps like Sufio can give you more control over what appears on invoices, including contact details like email, company information, and other fields.
You can also send invoices to alternative or multiple recipient email addresses if needed, which can be useful if invoices need to go to a specific billing contact.
The templates can be customised to match your preferred content, giving you more flexibility over how your invoices look and what information they include.
It’s a separate setup from Shopify’s native invoices, but it can offer more flexibility depending on your requirements.
Might be worth exploring if customisation is a priority. Cheers!