I recently started my store, and am fulfilling my product from Ali through AutoDS. Yesterday, I saw the stock was listed as 0 on my page, and increased it simply thinking it was a glitch. I sold one, got happy, then realized I can’t fulfill it because the AliExpress product is no longer available. There are multiple other pages on Ali selling the same exact product, but I can’t figure out how to switch my sourcing to it so I can get this product to the customer.
You cannot manually switch AliExpress suppliers inside AutoDS for a product once it’s imported from a specific listing. When the original supplier’s stock hits zero or the product is removed, AutoDS can’t fulfill orders from that source.
To resolve this:
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Search AliExpress manually for the same product from another supplier.
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Import that new product as a separate listing into your Shopify store.
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Remove or deactivate the old out-of-stock listing to avoid confusion.
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Inform your customer about the delay or offer alternatives if needed.
AutoDS does not currently support automatic supplier switching for the same product. This is a limitation of dropshipping platforms linked to AliExpress.
If you want me fix it with updating listings or managing product sourcing, please share your store URL and collaborator access. I can help fix this quickly for you.
If it resolves your issue, please mark my answer as a solution. Are you comfortable doing it on your own, or need a detailed guide? Or if you want to hire an expert to do it for you, I’m here. Please DM.