Sorry, this shop is currently unavailable/ This store does not exist.

Topic summary

A user is experiencing an issue where their Shopify store has disappeared from their account and cannot be located. They are encountering error messages indicating the shop is unavailable or does not exist.

The recommended solution is to contact Shopify Support directly, as this type of account-level issue requires official assistance to diagnose whether the store was suspended, deleted, or if there’s a technical problem preventing access.

Summarized with AI on October 28. AI used: claude-sonnet-4-5-20250929.

Hi all, I can’t find my store on my account more

Hi @Maxbelle

Connect with Shopify Support for this.