Store became unavailable after I tried paying for a Plan

Shopify Discussion
1

Hi, 4 days ago I tried paying for a Shopify plan to get things rolling and make my store go live, however soon after that might Shopify store became unavailable. I opened a ticket but haven’t received any response from the Shopify support team in the last 4 days.

I was hoping to get some work done and start selling. Plus, I am losing money on my other subscriptions such as my premium Debutify theme, etc. Is there any way to speed this process up?

Ticket reference: 29582183

2

I checked other questions online and it seems that this is a security measure to make sure the person using the credit card is actually the owner of it as well. I would like to point out that the store I am opening is a partnership venture. I was using my partner’s credit card who lives in the US. Let me know how would you like to proceed with the verification so we can get to it ASAP. In case you would like to get on a phone call with him directly or if you would like him to contact you separately with the ticket, I can also arrange that. Just please make sure to bring up this ticket on a higher priority since we are losing about $200 every week.

3

Hello @ahsanmustafa !

Sorry to hear that, I understand this is a frustrating situation.
You have taken all of the right steps in opening a ticket and getting in touch with us - may I ask how you went about this? If you sent us an email, it is possible that our response may have ended up in your spam/junk folders of your emails, so please do make sure to check there.

Otherwise, if it has not yet arrived, it is likely that the team needs more time to look into this and get back to you as soon as possible. If you find that you are waiting for a longer time, we do also have live support options available if you go through this link here.

4

Yes, I did write an email but through your platform. I have checked the spam folder but no emails there except for the reception of my ticket.

I’ll try the live chat now.

5

Live support isn’t available on that link. I tried navigating through different links but no luck. Perhaps because of my region.