Store Closed for Weeks Without a Word – How Do I Get My Business Back?

Shopify Discussion
1

Hello guys,

I’m reaching out in hopes of finding some guidance and support from those who might have faced a similar situation.

My Shopify store has been closed for over two weeks now, and despite numerous attempts to contact support, I have yet to receive any meaningful updates or assistance. I’ve poured countless hours into building and growing my business, and to see it suddenly shut down without any explanation has been incredibly frustrating and disheartening.

The silence from support has only made things worse, leaving me feeling stuck and helpless. I’m at a loss for what to do next. Should I be reaching out to someone specific? Is there a better way to escalate this issue? Has anyone else experienced something like this, and if so, how did you manage to resolve it?

Any advice or direction would be greatly appreciated. I’m desperate to get my store back up and running and to understand why this happened in the first place. If anyone has tips on who to contact or what steps to take, please let me know.

1 Like
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Hi Grace，

Thanks for your response. I received an email stating that I could appeal the closure of my store by filling out a form. I have submitted the appeal form about two weeks ago but have not received any response. Additionally, I have contacted advisors multiple times through live chat, and they have escalated the issue, yet I still have not received any useful feedback. I am at a loss as to how to resolve this matter. Could you please provide assistance?