Store Closed Without Warning — Request for Help

Shopify Discussion
1

Hi everyone,

I’m reaching out here as a last resort. I’m desperate and trying to optimize any chance I have of getting back in control of my business.

My Shopify store (Knoora.com) was suddenly and permanently closed without warning, under Ticket ID: 80d06b46-3ca7-4c2d-9068-579c59e0a71f. The only explanation I received was that it violated Section 7 of the Acceptable Use Policy. I never received any prior warning, and my appeal was rejected with no details.

For context:

I purchased the store via Escrow.com in late June 2025, believing everything was legitimate

I operated it in good faith, running Meta ads, fulfilling orders via CJ Dropshipping, and personally handling every customer question

After the ban, I discovered that the seller may have cloned and resold similar stores — Flippa has now opened an investigation and taken down one of those listings

I also run another store (ActivewearDiva.com), which was unrelated but got shut down shortly after I updated the bank account — possibly linked to the same flagged profile or domain.

I’m not trying to assign blame to Shopify. I truly just want a fair and human review. I can provide:

Proof of purchase and business registration

Fulfillment history

All communications

Proof that I refunded some orders out of pocket to support customers I didn’t even acquire myself

I’ve already emailed legal@shopify.com, but haven’t received a reply yet. If anyone from the Shopify team sees this and is willing to look into it — or if any other merchant has gone through something similar and recovered — I’d be incredibly grateful for any advice.

Thank you for reading,
Jan

2

Ohhh, I’ve seen someone face this, the store was obviously designed from a theme copied from another store illegitimately
Its not your fault but the designer’s fault

1 Like
3

Ohh sorrry i feel your pain
Why Shopify acted this way is that
Shopify has strict automated and manual systems to detect:

  • High-risk merchants or sellers
  • Fraudulent or cloned stores
  • Activity that violates payment processing terms (Shopify Payments)

Since the store was bought from a third party, and the seller is now under investigation, Shopify may have flagged the entire account chain as suspicious, regardless of Vayluna’s intentions.
And There’s what you can do but this is important advice for you

  • Shopify doesn’t have to allow you back — they are within their rights under their AUP and ToS to shut down stores, especially when they believe fraud or high risk is involved.
  • But if you are truly innocent, presenting a clean, professional appeal with documents is your best chance.
  • Going public (like this forum post) can sometimes help, but only if it stays calm and factual — Shopify staff do monitor community forums but rarely respond directly.
  • There’s what to do and what not to do
1 Like