Store Evaluation

Shopify Discussion

Topic summary

A store owner requested a compliance review to ensure their Shopify store won’t be deactivated.

Store URL: 02kid.com

Key Issue Identified:

  • Missing required contact information (physical address and phone number) in footer, which violates Shopify’s Terms of Service

Recommendations Provided:

  • Add business address, phone number, or detailed “Contact Us” page
  • Create an “About Us” section to build trust
  • Expand product descriptions with fabric details and sizing guides to reduce returns and improve SEO
  • Ensure all product images are high-quality and properly licensed

Positive Findings:

  • HTTPS/SSL is active
  • Shopify Payments configured correctly
  • Advised to monitor chargebacks through timely fulfillment and clear shipping communication

Status: The discussion remains open with actionable feedback provided but no confirmation of implementation.

Summarized with AI on November 1. AI used: claude-sonnet-4-5-20250929.
1

Hey, I wanted to see if anyone from Shopify could evaluate my store, and ensure it won’t be deactivated, or any such thing.

2

Hi @02KID77

Please share your store URL so we can take a closer look :heart:

Best,

Daisy

3

Hey Daisy, my store url is https://02kid.com

4

Hey Daisy, this is my url https://02kid.com.

5

Hi @02KID77

It looks like you want to review everything to make sure your store doesn’t get deactivated. Common issues that can lead to this include violating Shopify’s Acceptable Use Policy, selling prohibited items, copyright concerns, payment issues, or chargebacks. We’ll go through everything to make sure your store is compliant.

One issue I noticed is that your store doesn’t display a physical address or phone number, which is required by Shopify’s Terms of Service. You can fix this by adding a business address, phone number, or a “Contact Us” page in the footer with clear details.

To build trust and transparency, consider adding an “About Us” section where you share your brand’s story or mission. Product descriptions should also be expanded to include details like fabric information or sizing guides, which can help reduce returns and improve SEO. Make sure all product images are high quality and either original or properly licensed, as using stock photos without rights can cause issues.

On the technical and security side, your store already has HTTPS (SSL is active), which is great. Shopify Payments is set up correctly, but it’s important to monitor chargebacks by ensuring orders are fulfilled on time and that shipping timelines are clearly communicated to customers.

I hope this helps

Best,

Daisy

1 Like