Store Frozen

Shopify Discussion

Topic summary

A user’s Shopify store has been frozen for approximately 15 days with no resolution despite multiple support interactions.

Key Issues:

  • 6-7 different chat agents have repeatedly stated the issue is with the internal team and will be fixed “soon”
  • No actual progress or response from the internal team after 15 days
  • Request to disconnect the domain has also been denied or ignored

Suggested Next Steps:

  • Escalate by requesting to speak directly with a Shopify Support Manager
  • Submit a formal complaint through Shopify’s official support email

The situation remains unresolved with the store owner seeking guidance on how to proceed.

Summarized with AI on October 29. AI used: claude-sonnet-4-5-20250929.
1

I’ve been dealing with an issue regarding my store being frozen, and it’s been almost 15 days now without any resolution. Every time I speak to someone on chat, 6–7 different agents have told me it will be fixed soon and that it’s in the hands of the internal team—but even after all this time, there’s still zero response.

Can someone please tell me what I should do now? I even tried to get my domain disconnected, but they’re not doing that either.

2

I guess you should escalate the case by requesting to speak with a Shopify Support Manager or submit a formal complaint through Shopify’s support email.