store is frozen

Shopify Discussion

Topic summary

A user reports their Shopify store has been frozen for over 2 months, preventing them from linking their www domain and keeping their website down.

Despite daily contact with support, each new representative promises resolution but the issue persists. The user expresses frustration over:

  • Lack of transparency about actions being taken
  • Continuing to pay monthly fees for a non-functional store
  • Inconsistent support experience with different agents each day

The issue remains unresolved with no clear timeline for fixing the frozen store status.

Summarized with AI on November 2. AI used: claude-sonnet-4-5-20250929.
1

Hi Team,

It is very frustrating to deal with Shopify support, our website is down just because of Shopify support,

It is a small task to link the www domain from Shopify and connect with my store. it has been 2 months.

The Shopify team is not able to resolve the frozen store issue and it has been more than 2 months. Every day we deal with a new support guy and they promise that the issue will be resolved by today but next morning we see the same issue. Even they don’t share what actions are taken to resolve the issue. is that what we are paying for monthly service. i have been paying monthly without any reason. no body is helping to get it down. very frustrating.