It appears to be that Shopify acts as a bully or a digital dictator picking and choosing to remove stores without any prior warning or even a curtesy email to let you know why.
They’ll just remove, and you’re offline.
You’ll need to wait for days and days until someone from Shopify bothers to give you any reply as to why your store was removed. Customer service officers on the phone will be absolutely useless with textbook generic replies that give you nothing while maintaining CIA like secrecy. They know nothing, heard nothing, cant do anything.
Funny thing is, im still just fiddling around with the store under trial (I was 2 days into my trial before they shut my store down) so im not losing any money, but warning to everyone else who chooses to use Shopify, know that your entire business can be shut down without warning any no one in shopify will lift a finger to help you.
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Hi there, @usernametaken .
Thank you for bringing this situation to the Shopify Community, and I’m sorry to hear about the abrupt closure of your store. As we’re unable to authenticate users through the Community, I won’t be able to speak specifically about your store, but I’m happy to provide information regarding store closures.
Our internal teams are always monitoring the stores that are hosted on our platform. As such, closures like this may happen for a number of reasons. In any case, it would be due to the store violating either our Acceptable Use Policy or our Terms of Service.
Our front-line support teams are unable to comment on store closures, as they do not have access to why the store was closed. However, an email is sent from one of our escalated teams to the account owner to discuss the context of the closure.
Replying to the email that was sent to you about the closure is the best way to address this situation as only that team will have access to the information on why the store was closed.
I do appreciate you bringing this situation to our attention, and I hope that corresponding with the appropriate folks by replying to the related email provides you with helpful, additional information.
If you have any additional questions, feel free to reply and let us know.
Hi Imogen
This sounds good, but is not my personal experience. My site flexgolfclub was closed without warning and with a bogus violation reason, the non-existent 15.6 in TOS (!). The page was under development, so probably just some official text missing to be compliant (still don’t know the reason for account closure), but you could have set my shop offline and notify me by email, then I could continue working on my site and resolve the small matter before getting my shop back online. No need to treat me as a criminal and virtually through me out the door..
There has been no follow-up on the reason. I’ve waited a week for a reply from your “internal team” aka Risk team. Really poor experience.
Br Anders
Hi there, @AndersFlexgolf . Thank you for joining in on the conversation here.
I’m sorry to hear about the abrupt closure of your store, as well. As I mentioned in my previous post, I’m not able to dive into accounts and look at store specific information in regards to why the closure occurred, but I appreciate your tenacity and willingness to figure out the cause.
I’m sorry to hear that they haven’t gotten back to your initial reply from our Internal Team. I reached out to them regarding things, and I was asked to direct you to the email that first made you aware of the closure. As I was directed by the internal team to reply back to that email, perhaps a second reply will lead to some different results.
It would be best for you to reply to that email inquiring about 15.6, and any other information, that was involved with the closure of your store. Our Support Advisors that are reachable via phones and live chats aren’t privy to the information related to closures, so the folks on the other end of that email are indeed the ones you’ll want to speak to.