Dear Community,
I have this strange problem our catalog is regularly connected via Shopify so in Instagram we can tag all the products, the problem is that some identical products in the Shopify configuration are shown incorrectly in attached images the first shows the sizes regularly, the second shows twice the out of stock sizes I checked everything both products are identical in their settings but this is what is shown on Instagram can you help me understand and solve this problem Thank you so much!
hello there
t’s possible that this issue is being caused by a sync problem between Shopify and Instagram. Here are a few things you can try to resolve the issue:
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Make sure that the products in Shopify have the correct inventory levels and variants.
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Check that the product feed to Instagram is up-to-date and has been synced recently. You can try manually syncing the product feed from Shopify to Instagram.
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If the above steps don’t work, you can try deleting the affected products from your Instagram catalog and re-adding them. This should trigger a new sync between Shopify and Instagram.
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Another potential solution is to try connecting your Instagram account to a different catalog in Shopify to see if the issue persists.
thanks yes the inventory is the same, all identical I will try to do as you suggested to delete the products from the catalog this should trigger a new automatic synchronization and then I could see if they show correctly
Could it also be a solution to deactivate the Facebook Instagram channel and reactivate it? so it would start in other synchronization of all products? Thanks for help
