Hi
i have been trying to verify my account information for Shopify Payments, but every time I submit i get the same message, “The company name on your account could not be verified. Please check that your have entered the company name correctly, or upload a document that includes the company name.”
I Uploaded a copy of a valid business registration document. and Address verification document ( utility bill )
i don’t know what is the issue here
Hi, @mouad22 !
Thanks for reaching out in our Community forums and for sharing your concern, I’d be happy to help.
I understand that you are attempting to verify your Shopify Payment by submitting your documents, but are still receiving an error message. A common issue with this is that the Shopify Payments account, and the documents you submitted have conflicting information. My suggestion would be to reach out to our support team via email, chat, or callback through our Help Center so that we could take a closer look at your account.
Kindly reply back to this thread with any questions or updates and we can continue our conversation further!