A merchant is experiencing an issue where their buy-one-get-one-free (BOGO) offer doesn’t work when customers add subscription products to their cart. The error message states the discount code isn’t valid for items in the cart.
Root Cause:
According to Shopify’s official documentation, both automatic discounts and “Buy X Get Y” discounts are not supported for subscription products by default.
Proposed Solution:
A third-party app representative suggests using the BOGOS (Free Gift, Discounts & Bundles) app as a workaround, claiming it can create BOGO offers that are compatible with subscription products. The app offers a 7-day free trial and 24/5 live support.
Status:
The issue remains unresolved through native Shopify features. The merchant would need to either implement a third-party solution or reconsider their promotional strategy for subscription products.
I have a buy anything get one free deal on my store, it doesn’t work when the customer adds a subscription product. If anyone has advice to fix this please let me know. Im using seal subscriptions and I feel like I’ve tried everything.
It says “(DISCOUNT NAME) discount code isn’t valid for the items in your cart”
From the Shopify help docs for subscriptions:
Note
Both Buy X Get Y discounts and automatic discounts aren’t supported by subscriptions.
This is a compatibility issue between Subscription and BOGO offer. To solve this, I recommend you use BOGOS Free Gift, Discounts & Bundles app.
With BOGOS, you can easily create a Buy one get one, and make sure that it combine well with your subscription offer. Here is the related settings in app:
Install BOGOS here. The app provides 7-day free trial, with 24/5 live support and 2000+ positive reviews (4.9 rating overall).
All the best,
Ellie
