Subscription

Shopify Apps
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Topic summary

A user is unable to delete app subscriptions that continue requesting payment despite not being used. A screenshot shows the billing issue on a mobile device.

Two solutions were provided:

  1. Shopify-billed apps: If the charge appears in Admin > Settings > Billing > Subscriptions, simply delete/remove the app from the store to automatically cancel billing.

  2. Third-party billed apps: Cancel the subscription directly within the app before removing it from the store. If the cancellation option is difficult to locate, contact the app’s support team for assistance.

Status: The discussion remains open, awaiting confirmation from the original poster on whether either method resolved the issue.

Summarized with AI on November 2. AI used: claude-sonnet-4-5-20250929.
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Screenshot_2025-01-22-15-09-03-567_com.shopify.mobile.jpg
Screenshot_2025-01-22-15-09-03-567_com.shopify.mobile.jpg1080×2400 150 KB

I can’t delete the subscription of the applications, they keep asking for payment. whereas I don’t use it

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Hello @Xagi There are two major ways of dealing with this issue.

If the app is billed via your Shopify admin (ie. you see the charge for the app on your monthly billing statement – ie. go into your Admin > Settings > Billing > Subscriptions) … then you simply need to remove/delete the app from your store, and the billing for it will also be canceled.

The first is if the app charges you via a third-party system (ie. it’s not part of your Shopify monthly billing), then you would need to cancel the subscription via the app, before removing it from your store. If you’re having trouble finding where to cancel the subscription within the app (and you’re sure that it’s being billed by a third-party, and not via the Shopify admin), then you can always reach out to the app’s respective support team to request cancellation.

The second is If the app charges you via a third-party system (ie. it’s not part of your Shopify monthly billing), then you would need to cancel the subscription via the app, before removing it from your store. If you’re having trouble finding where to cancel the subscription within the app (and you’re sure that it’s being billed by a third-party, and not via the Shopify admin), then you can always reach out to the app’s respective support team to request cancellation.

Try both these methods and let me know if they help eradicate the issue you’re facing.