Subscriptions/ coding issue?

Shopify Apps

Topic summary

A merchant launched two subscription products but encountered an issue preventing customers from adding them to cart. Shopify support indicated a coding error but couldn’t provide direct assistance.

Key Details:

  • Using Shopify’s native Subscriptions app (not third-party)
  • Products are subscription-only
  • Hundreds of customers were waiting to purchase at launch

Troubleshooting Attempts:

  • Community members requested product URLs and app details
  • One suggestion: uncheck “Only sell this product as a subscription” setting
  • Merchant shared product template JSON code that allegedly contains the error

Current Status:

  • First product link returns “page not found” error
  • Second product (VIP Society) appears to add to cart successfully when tested
  • Issue may be isolated to the first product or related to product visibility/availability settings
  • Awaiting merchant to provide correct URL from Shopify Admin for further diagnosis
Summarized with AI on November 2. AI used: claude-sonnet-4-5-20250929.
1

Yesterday I launched two subscriptions and had hundreds of customers waiting to buy them. To my surprise, they could not add any of the subscriptions to the cart.

I contacted support and said there is an “error” in the code, but I have not edited the code. Can someone please help? Shopify support said to post it here because they cannot help.

2

Hi @LovelyLemonCo ,

Could you provide the URLs for the products you’re referring to? Additionally, let me know which app you’re currently using for managing subscriptions. This will help me better understand the setup and assist you effectively.

AT

3

Hi @LovelyLemonCo ,

You’ll need someone to look at your product template if you’re using a 3rd party app.

4

I am not using a third party app.

5

Hi @LovelyLemonCo ,

Is this a subscription-only product or both one time and subscription?

From admin> product Please try unchecking Only sell this product as a subscription.

IMG_0136.jpeg
IMG_0136.jpeg1170×1018 107 KB

6

Here is the link to the first product

Candle Society Subscription- Free US Shipping – LovelyLemonCo LLC

Here is the link to the second product

VIP Society – LovelyLemonCo LLC

Responses:

I am using shopify subscriptions app.

These are subscription only products.

I am not using a third party app to run these listings. I was told by shopify customer service that this is a coding issue.

7

I replied with more information above. This is the code, shopify customer support told me that there is an error here, but I don’t know what or how to fix it.

{
“sections”: {
“main”: {
“type”: “main-product”,
“blocks”: {
“title”: {
“type”: “title”,
“settings”: {}
},
“price”: {
“type”: “price”,
“settings”: {}
},
“description”: {
“type”: “description”,
“settings”: {}
},
“share”: {
“type”: “share”,
“settings”: {
“share_label”: “Share”
}
},
“judge_me_reviews_preview_badge_Cfyc8q”: {
“type”: “shopify://apps/judge-me-reviews/blocks/preview_badge/61ccd3b1-a9f2-4160-9fe9-4fec8413e5d8”,
“settings”: {}
},
“subscriptions_app_block_8TjFVL”: {
“type”: “shopify://apps/subscriptions/blocks/app-block/a3bfe9ec-96f8-4508-a003-df608a36d2ad”,
“settings”: {
“color_text_title”: “#6D7175”,
“color_text_body”: “#6D7175”,
“dividers_color”: “#8F8D8D”,
“bacgkround_color”: “#FFFFFF”,
“border_thickness”: 1,
“border_radius”: 0,
“supporting_text_title”: “Purchase options”,
“subscription_policy_url”: “”,
“product”: “{{product}}”
}
}
},
“block_order”: [
“title”,
“price”,
“description”,
“share”,
“judge_me_reviews_preview_badge_Cfyc8q”,
“subscriptions_app_block_8TjFVL”
],
“settings”: {
“enable_sticky_info”: true,
“color_scheme”: “”,
“media_size”: “small”,
“constrain_to_viewport”: false,
“media_fit”: “cover”,
“gallery_layout”: “thumbnail_slider”,
“media_position”: “right”,
“image_zoom”: “lightbox”,
“mobile_thumbnails”: “hide”,
“hide_variants”: true,
“enable_video_looping”: false,
“padding_top”: 36,
“padding_bottom”: 36
}
},
“quick-order-list”: {
“type”: “quick-order-list”,
“settings”: {
“show_image”: true,
“show_sku”: true,
“color_scheme”: “scheme-2”,
“padding_top”: 36,
“padding_bottom”: 16
}
},
“related-products”: {
“type”: “related-products”,
“settings”: {
“heading”: “Other industry favorites”,
“heading_size”: “h2”,
“products_to_show”: 5,
“columns_desktop”: 5,
“color_scheme”: “scheme-1”,
“image_ratio”: “adapt”,
“image_shape”: “default”,
“show_secondary_image”: false,
“show_vendor”: false,
“show_rating”: false,
“columns_mobile”: “2”,
“padding_top”: 36,
“padding_bottom”: 44
}
},
“173473119452683321”: {
“type”: “apps”,
“blocks”: {
“judge_me_reviews_review_widget_VYrwRY”: {
“type”: “shopify://apps/judge-me-reviews/blocks/review_widget/61ccd3b1-a9f2-4160-9fe9-4fec8413e5d8”,
“settings”: {}
}
},
“block_order”: [
“judge_me_reviews_review_widget_VYrwRY”
],
“settings”: {
“include_margins”: true
}
}
},
“order”: [
“main”,
“quick-order-list”,
“related-products”,
“173473119452683321”
]
}

8

Hi @LovelyLemonCo ,

There’s a problem with the first link I get page not found.

No issue with adding to cart on the second link.

Please copy and paste the URL by going to Shopify Admin> Products