Suggestion to Include Duties and Import Taxes Feature in the Non profit NPO Full Plan

Shopify Discussion
1

Hello Shopify Community,

I noticed that the NPO Full Plan, while offering many features comparable to the Advanced Shopify Plan, is missing the “Duties and Import Taxes” feature. This feature allows merchants to estimate and collect duties and import taxes at checkout, providing customers with total cost clarity.

As a nonprofit organization, we sometimes ship merchandise from the US to countries like Canada, the UK, and Australia. Without this feature, shipments can get stuck in customs because customers are unaware of or unwilling to pay additional duties and taxes upon delivery. This creates challenges for both us and our supporters.

Given that the NPO Full Plan is designed to offer advanced features tailored to nonprofits, wouldn’t it make sense to include this functionality? It would be incredibly helpful for nonprofits engaging in international sales to have this feature available.

Can we suggest to Shopify to include the “Duties and Import Taxes” feature in the NPO Full Plan? I’d love to hear your thoughts or suggestions on how we can advocate for this enhancement.

Thanks in advance for your input!

The NPO Lite plan with an online store costs $29 per month.

The NPO Lite plan offers additional features that are not typically available on the Basic Plan. These features include:

  • 1% transaction fees if using a third-party payment provider (instead of 2% on the Basic plan)
  • Lower Shopify Payments credit card rates (Shopify plan rates instead of the Basic plan rates)
  • Ability to accept donations through Shopify Payments if registered as a charity in the US or Canada
  • Unlimited Staff Accounts (instead of 2, which is a Plus plan feature)
  • Real-time Carrier Shipping (an Advanced plan feature)

The NPO Full Plan with an online store costs $99 per month.

The NPO Full plan is similar to the Shopify plan but comes with more robust features. These features include:

  • 0% transaction fees if the merchant is using a third-party payment provider (instead of 1% on the Shopify plan, which is better than the Advanced Shopify plan feature)
  • Lower Shopify Payments credit card rates than the Shopify Plan (Advanced Shopify rates)
  • Unlimited Staff Accounts (instead of 5 on the Shopify plan, which is a Plus plan feature)
  • Ability to accept donations through Shopify Payments if registered as a charity in the US or Canada
  • Real-time Carrier Shipping (an Advanced plan feature)