synced to google merchant yet products arent showing

Shopify Apps

Topic summary

A user installed the Google and YouTube app but products aren’t appearing in Google Merchant Center despite syncing.

Key Development:

  • The issue persists beyond the initial 10-hour waiting period typically needed for synchronization.
  • Investigation revealed two separate Google Merchant accounts exist, with one being inaccessible to the user.

Current Status:

  • The user is actively working to resolve the duplicate account issue.
  • Multiple accounts are confirmed to cause synchronization problems.
  • The recommended solution is ensuring the correct Merchant account is linked to the Shopify app.
Summarized with AI on October 31. AI used: claude-sonnet-4-5-20250929.
1

had Google and Youtube app installed, but products aren’t showing on google merchant. need help to resolve this

2

Normally it takes a while, as it has been 10 hours since your post. Are you still having issues?

3

yes. and it turns out there’s two google merchant accounts. one of which i can’t access. working on solving that

4

Ok, yes having multiple accounts will cause an issue. Ensure the correct account is linked.