Hi, I was at a busy show this past weekend, and all of Saturday, neither one of my two readers would connect and allow payments to go through. I had an average of 1 transaction every 4 minutes and really didn’t have time between customers to keep trying all of the steps to reconnect (although I certainly tried MANY times when I had a free moment to try). The blue dots would just keep flashing across the reader all day, taunting me. I ended up taking all cash and transfer payments because it.
When I initially set up on Sunday the same issue was happening, and then 4 minutes into the show, it finally started working and worked perfectly all day. I always have it set up at my home-based business as well for customers that prefer to pay when they pick up, and haven’t had any issues.
I have another show in November which will be just as, if not more busy, and I want to ensure that this does not happen again. Any ideas of what was going wrong?