Would love some help…Shopify transaction fees charges can now be found hidden (of course) under Finance, Payouts, Documents…
This is useful and I have asked for help in determining if this is a rolling month or fixed. Apparently each month’s invoice dated 5th… is to cover the fees for the previous CALENDAR month…All good so far.
Shopify only started creating these invoices from June 25 in the UK (dt 5th July) and I need the two previous months to cover April and May 25.
I asked ‘Help"’ for this info and the figures they gave me showed ‘Transaction Amount’, ‘Gross Payments’ and ‘Net Payments’ together with total no of orders. I would assume that Transaction amount is the total of all transactions, Gross payments is before any refunds or chargebacks, and Net payments is the total paid to my account.
Thus the fee would be Transaction amount less Net payments. Unfortunately these figures do NOT seem to tally with the refunds that were actually processed, so am at a loss to work out how they get to this figure. We are UK based and this info is needed for a Tax Return, year ended 5th April
HELP
Thanks,
Carol