my account go terminated and nobody told me what will happen to the balance thats inside my shopify
Topic summary
A user’s Shopify account was terminated without explanation, leaving them uncertain about accessing their remaining account balance.
Initial Response:
- Another participant suggested contacting Shopify Support directly for resolution.
Ongoing Issue:
- A second user reported experiencing the same problem, waiting 12 days without answers from customer service.
- They describe their store as legitimate and express frustration over the lack of resolution and inability to obtain refunds.
Current Status:
- The issue remains unresolved with no official response documented in the thread.
- Multiple users are seeking clarity on account termination procedures and fund recovery.
You’ll need to reach out to Shopify Support for this. They’re usually very prompt and helpful, so I’m sure they’ll be happy to sort it out for you.
Hello, were you able to resolve this issue? The same thing happened to me and I haven’t had any answers for 12 days. I don’t know what to do anymore, and I can’t get a refund for the item. My store is a legitimate and serious company and they simply don’t resolve anything in customer service.