Thank you and Order status pages must be replaced

Technical Q&A
1

Shopify,

A few weeks ago, I noticed this message in our checkout settings:

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I contacted your support chat about this and your rep told me I needed to do this. I asked about the scripts I have in the additional scripts settings. They assured me my scripts would remain unchanged and would still work after publishing the new thank you page. I did that and went about my business.

I was testing conversion tracking today and noticed it was not working. To my surprise, none of the checkout scripts are working.

So our checkout scripts have not worked for about 2-3 weeks because of this disinformation from your support rep. If this is a change on your end, why are you not handling this for your retailers? We have done nothing on our end to cause this. It is 100% a problem you have created.

I tried inputting our scripts in the new “additional scripts” box that is there and they do not function.

I have reverted back to the old checkout page so that our business can function as it is supposed to. Apparently this upgrade is required, so what are you going to do to get this fixed?

1 Like
2

Were hitting the same problem on a new site we’re finishing up. How did you revert to the old checkout?

3

If you go to your checkout settings in Shopify and scroll down where your old additional scripts were, you will see it is there but minimized. There is an option there to revert back. It asks for you to input a reason when you do it.