The bank error and take high risk error

Payments + Shipping & Fulfilment

Topic summary

A merchant’s Shopify Payments account was initially banned for several days due to bank detail issues. After the ban, a new problem emerged: Shopify Payments earnings are now on hold due to “recent high-risk orders.”

Key Issues:

  • Account owner received an email stating they can no longer use the account due to high-risk orders
  • Merchant claims they haven’t used the account for a long time and have been waiting for review
  • Multiple contact attempts with Shopify support have gone unanswered
  • Online chat support only confirms the ticket is “under review”

Current Status:

  • The review process has been ongoing for almost one month with no resolution
  • Merchant feels the situation is unfair given the account inactivity
  • Seeking advice from others who may have experienced similar account holds
Summarized with AI on November 3. AI used: claude-sonnet-4-5-20250929.
1

previous problem mentioned is bank details or something , after my account was ban for several days . and now the red banner mark “Shopify Payments earnings are on hold
Need more information about recent high-risk orders. An email with more details has been sent to the account owner.” and the email told me could not use my account anymore for high risk order . what is the problem now . i did not use the account for longtime and waiting for the review . and this is unfair .

Is that someone meet the same situation as me , and how can I fix .,

I try to contact shopify for many times and they did not reply me .

The online chat told me same , the ticket under review , almost one months