Hi, I have a problem, after my first order on the site, the product that was ordered itself changed from 119.99 to 121.01 and also the price comparison was removed, that is, it no longer showed that it was discounted from 239.99 to 119.99 but just wrote 121.01 and I should add that other products worked normally
Topic summary
Issue: After the first order, a single product’s price changed from 119.99 to 121.01, and its discount display disappeared (no longer showing 239.99 → 119.99). Other products continued to display correctly.
Context: “Compare at price” is the original (pre-discount) price used to show a markdown alongside the current price.
Potential causes suggested:
- Dynamic pricing or discount apps modifying prices post-purchase.
- Currency conversion or rounding settings altering displayed values.
- Tax-inclusive display settings impacting shown prices.
- Incorrect product “Price” or “Compare at price” values.
- Theme or custom code affecting price rendering.
Recommended actions:
- Verify the product’s “Price” and “Compare at price” in Shopify Admin.
- Audit pricing/discount apps and their rules or schedules.
- Check tax settings and currency rounding options.
- Test on an unmodified (default) theme to isolate custom code issues.
Status: No resolution confirmed yet; awaiting follow-up after troubleshooting.
Hi @Reloger ,
The price change and discount disappearance may be caused by dynamic pricing apps, currency rounding, or incorrect product settings. Check the product’s Price and Compare at price in Shopify Admin, review apps that manage pricing, and ensure no tax or currency rounding settings are affecting the display. Test on an unmodified theme to rule out custom code issues.
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Thanks & Regards
Akshay Bhatt