Theobjectshow

Payments + Shipping & Fulfilment

Topic summary

A customer attempted to purchase 2 plushies from theobjectshow but encountered repeated payment errors. Despite the failed transactions, their bank account was charged 3 times totaling $327.00.

Initial Problem:

  • Payment page showed card issues
  • Multiple charges processed despite errors
  • Store unresponsive to emails

Recommended Solutions:

  • Check bank statement for pending vs. processed charges
  • Contact bank to dispute transactions and request chargeback
  • Report issue to Shopify through their official complaint page
  • Try alternative contact methods (social media)

Resolution:
The store contacted the customer after the forum post was made, resolving the issue. The discussion is now closed.

Summarized with AI on October 31. AI used: claude-sonnet-4-5-20250929.
1

Hi there,

I attempted to order 2 plushies from a site called theobjectshow?? Their payment page continually said that there was an issue with my card. When I checked my bank account they took the payment out 3 times totaling $327.00??? I have sent numerous emails with zero response. How do I cancel these orders when the Shopify account won’t respond. Very bad business.

2

Sorry to hear you’re dealing with this! If the store isn’t responding, here’s what you can do:

  1. Check Your Bank Statement – Sometimes, failed transactions appear as pending charges but get automatically refunded if they don’t go through.
  2. Contact Your Bank – If the charges were fully processed, you can dispute the transactions and request a chargeback.
  3. Report to Shopify – You can submit a complaint to Shopify by using their Report an Issue page.
  4. Check for Alternative Contact Methods – Some stores list social media or alternative contact details where you might get a faster response.

If you don’t hear back soon, I’d recommend pursuing a refund through your bank. Hope this helps!

1 Like
3

Thankyou. They did contact me after this post. Thankyou for your help.

4

Thankyou Eddy very much for responding. They contacted me after I posted on this page. Best regards.