I have received a number of emails alledging to be from Shopify but using a gmail address. I have tried to contact Shopify support but without any response.
I did add the Pintrest robots.txt file to try and promote my store and then I started to get threatening emails alledged from Shopify -the latest is below.
Is this real?
Advice needed and request contact from genuine Shopify support please:
"Dear Store Owner,
This is a final warning regarding the unresolved issue with your store’s robots.txt file. Despite our previous communications and your acknowledgment of the problem, no corrective action has been taken.
Please understand that failure to address this issue promptly will result in severe consequences, including potential legal action and the closure of your Shopify store. We are willing to assist you in resolving this matter and have recommended our trustworthy and reliable senior expert , who can fix and configure your robots.txt file correctly.
You can contact our senior expert here: [dominiqushopify@gmail.com].
Please provide your website link and store collaboration code for prompt service. A small service fee will apply, which the expert will detail.
Your immediate attention to this matter is crucial. If no action will be taken starting from 25, July, 2024. we will proceed with legal measures to ensure compliance with our Terms of Service.
Thank you for your prompt cooperation.
The Shopify Team"
