Title: Need Urgent Support – Account Hacked and Locked Out

Shopify Discussion
1

Hello Community and Shopify Moderators,

I am in urgent need of assistance as I am currently locked out of my Shopify account. An unauthorized user has added two-step authentication to my account, and I am unable to bypass this to regain control.

Attempts to reach Shopify Support through the Help Center have been unsuccessful due to a persistent technical error stating, “There’s a problem loading this page,” which occurs across multiple browsers, including Chrome and Edge.

I have not observed any fraudulent charges on my financial statements yet, which leads me to believe the hacker may be using alternative payment methods.

Can a Shopify Moderator please assist me in escalating this issue? I need to secure my account and reverse any unauthorized changes as soon as possible.

Thank you for your prompt attention.

Best,
J

2

@jonr19

I understand your concerns about experiencing difficulty logging back into your account. It’s a smart move to keep an eye on your financial statement for any unexpected charges.

I see that you need some help with your account settings. To get the assistance you need, please click on this link to connect with our support team. They will be able to look into this matter further with you.