Titles and description not showing on products

Topic summary

A Shopify store owner reports missing product titles and descriptions on both collection and individual product pages. They also want to change the product layout from 6 items in a single row to 2 rows of 3 products.

Current Status:

  • Store URL shared: 0xb5xp-h1.myshopify.com
  • Titles now appear on collection pages
  • Descriptions and titles still missing on individual product pages

Troubleshooting Progress:

  • Support requested a screenshot of the product template settings to check for hidden elements
  • User shared an image, but it appears to show the homepage rather than the product page
  • Support has asked for clarification and a correct product page screenshot

The issue remains unresolved, pending accurate screenshots to diagnose the product page display problem.

Summarized with AI on November 3. AI used: claude-sonnet-4-5-20250929.

Hi! Why Are my products description and titles not showing neither in collection or If i click on the product? And how to change products layout? Right now i have 6 products in a row but how can i add them 2 rows of 3 products?

Hi @Novaye4537 ,

Can you share your store URL so that I can check further?

Also, could you please share a screenshot of this part in your product template so that we can see if there is any part is hidden?

Look forward to your response!

Best,

Daisy

0xb5xp-h1.myshopify.com

Now i have the titles on c

ollection but still don’t have description and titles when i click on the product.

Hi @Novaye4537 ,

It seems that the image you shared is on the Home page, not the product page.

Can you check on Product page and share other image instead?

Thank you! Look forward to your response.

Best,

Daisy