Can’t see product descriptions

Technical Q&A

Topic summary

A Shopify store owner accidentally made product descriptions invisible on their live website (SouthShoreCo.com), though they remain visible in the admin panel. The issue appears to stem from font color settings.

Initial Problem:

  • Product descriptions show in Shopify admin but not on the storefront
  • Only emojis are visible where descriptions should appear

Troubleshooting Steps Provided:

  • Add custom CSS code to the product information section via theme editor
  • Code snippet provided to set description text color to #777 (gray)

Current Status:

  • After applying the fix, descriptions now appear at the top of product pages
  • However, descriptions still don’t show in the tabbed section below product images (Description, Review tabs)
  • Additional issue discovered: “About Us” section also has missing text
  • Root cause identified: font color was set to white somewhere, making text invisible against white background

Resolution:
The helper offered to fix all issues directly via email. The store owner has agreed and is awaiting further assistance.

Summarized with AI on October 31. AI used: claude-sonnet-4-5-20250929.
1

I was playing around in shopify admin and something obviously happened becasue now I can only see the product descriptions on my online store but not on the website. What have I done and can someone please help me fix it asap

2

Hi @Shore23

We need more issue details. pls provide some screenshots where you see the descriptions and where you can not see the descriptions, plus your store url.

Thanks

3

I had to make the video shorter it wouldn’t send so hope this works

4

image.jpg
image.jpg3024×4032 2.39 MB

image.jpg
image.jpg4032×3024 2.51 MB

5

The first pic shows a description in shopify admin, and the second picture shows my online store and NO description. Only shows emojis. Please help

6
7

Hey @Shore23

Thanks for your reply. Pls follow below steps to fix your issue

  1. Open your theme editor

  2. Choose the product detail template

  3. Select product information section

4.At the right bottom, you can find custom css input box.

Sonya_2025_0-1741568360516.png
Sonya_2025_0-1741568360516.png2138×1132 374 KB

  1. Copy below code to the box
.short-description p {
  color: #777;
}

Hope this helps. Feel free to DM or email me if any more questions

8

IMG_7368.jpeg
IMG_7368.jpeg4284×5712 3.68 MB

so now I think I got the descriptions on the top (sorry I’m learning to do this on my own) but now below the pic where it says description, review etc, it’s not showing the description???
are u able to send a video showing how you do it?

9

Also the section where “about us” there’s no write up ???

10

Hey. You set up your font color to white at somewhere. That is why you can not see the words.

Feel free to email me and I’d be happy to solve it all for you.

11

if you could fix it id appreciate it, what do you need from me to fix it? if you see anything else wrong can you let me know?