店铺被封怎么联系客服？

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1

今天一早起来发现后台上不去了， 遇到下面这个问题，怎么联系客服得到回复呢

Hi there,

We received the attached Digital Millennium Copyright Act (DMCA) Takedown Notice (Notice) alleging that content on your Shopify store,

car-wrap-old-car-rescuer.myshopify.com, is infringing the Complainant’s intellectual property rights.

The content listed as infringing in the Notice has been taken offline and cannot be reposted.

At this time we have temporarily disabled access to your admin due to your store receiving multiple intellectual property infringement notices. We have sent multiple communications to you regarding these matters and we have previously referred you to our repeat infringer policy.

As a final reminder, we do have a repeat infringer policy. For information on Shopify’s DMCA Notice & Takedown procedure, please visit our webpage here.

In accordance with section 512(i)(1)(a) of the DMCA, Shopify will, in appropriate circumstances, disable and/or terminate the accounts of users who are repeat infringers.

We will reenable access to your admin once you confirm that you have received and read this email. Please don’t hesitate to reach out should you have any questions.

Although we value you as a customer and your business is important to us, the intellectual property rights of others are also important to us.

  • Shopify Trust & Safety

If you intend to dispute the claims made in the Notice, please visit this link.

Ticket ID: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

2

有人支招吗？

3

We will reenable access to your admin once you confirm that you have received and read this email. Please don’t hesitate to reach out should you have any questions.
中文
一旦您确认您已收到并阅读此电子邮件，我们将重新启用您的管理员的访问权限。如果您有任何问题，请不要犹豫与我们联系。

由于侵权导致的商品下架，以及店铺admin限制登录。所以是要你明确你已经知道你的侵权行为，并且要最大限度后续避免。

建议：回复此邮件，表明你已阅读并了解了有关知识版权等方面的问题。按邮件描述，将会解封你的admin账号。

行为：后续避免再发布类似侵权产品。如有任何问题，在邮件中向官方提出。

4

@BillLee01 您好，

感谢您使用 Shopify 论坛，我是来自 Shopify 支持团队的 Irene，我了解到您的商店被封，感谢您使用 Shopify 论坛并让我们关注到这件事，很高兴能够在此为您提供更多信息。

根据您提供的邮件内容，您的邮件是与版权政策相关。

Shopify 的政策是尽快对符合《美国数字千年版权法》（“DMCA”，具体条款见美国版权局网站 https://www.copyright.gov）的涉嫌版权侵犯的明确通知做出回应。

Shopify 所有服务的所有用户均应遵守适用的版权法。但是，如果我们收到声明的版权侵权的相应通知，我们对此类通知的回应将包括删除被声称为侵权活动主体的材料，或禁止他人访问相关材料和/或终止侵权用户的账户。

根据 DMCA 第 512(i)(1)(a) 条，Shopify 将在适当情况下禁用和/或终止多次侵权者的账户。

由于我们现在无法通过论坛提供特定账户的支持，我们很乐意帮助您更仔细、深入地查看您的商店后台。我看到您收到的邮件提及“We will reenable access to your admin once you confirm that you have received and read this email. （当您回复确认收到此邮件，我们都会重新让您登录您的后台。）”，因此，目前的最佳的解决方案是以店主邮箱直接回复该邮件，与内部团队沟通。

如果您有任何其他问题，欢迎您登录您的账户来联系 Shopify 中文客服。我们非常乐于为您提供更多信息。

祝您一切顺遂！