Tracking Number

Shopify Discussion
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1

How do you add a tracking number to orders so that customers can track their products?

2

Hi, Jackson21

I hope some of the information I provide below will be useful to you

**Steps to Add a Tracking Number to an Order in Shopify:**1. Log in to Your Shopify Admin Panel:

  • Go to Shopify Admin.

  1. Navigate to the Orders Section:

    • In the left-hand sidebar, click Orders.

  2. Select the Order:

    • Find and click on the order for which you want to add the tracking number.

  3. Mark as Fulfilled:

    • In the order details, locate the section labeled Unfulfilled items.
    • Click Mark as fulfilled.

  4. Add Tracking Details:

    • Enter the tracking number provided by your shipping carrier.
    • From the dropdown menu, select the Shipping Carrier (Shopify might auto-detect the carrier if itā€™s a popular one).
    • If the carrier isnā€™t listed, select Other, and you can paste the tracking URL manually.

  5. Notify the Customer (Optional):

    • Ensure the checkbox Send shipment details to your customer now is selected if you want Shopify to email the tracking details to the customer.

  6. Save Fulfillment:

    • Click Fulfill items to save the tracking number and mark the items as fulfilled.

I hope it helps you

Best regards,

Daisy

3

Hi @Jackson21 ,

If you use a third-party fulfillment service like Zopi, the tracking code will be synced automatically to Shopify once generated. When you have got the tracking numbers from suppliers, you might send fulfillment notification emails to customers. You can read this guide to learn detailed steps: Enable Order Update Emails on Shopify

1 Like
4

This helps thank you, when an order is ā€˜in houseā€™.

However, I am (also) using the Contrado App for drop shipping. When an order is made I have to fulfill the order within Shopify - this is then sent using the App to Contrado so they start making the order. So far so good.

When it is ready to ship they send ME the tracking number.

I have looked at every which way to then add a postal tracking number to the order within Shopify. But I canā€™t. Because it is fulfilled by Contrado there is no section available to add the tracking when I go into the order in the order section, to then ping an email to the customer.

Two orders a week I can cope with sending emails personally with tracking, but I really donā€™t want to have to even do that.

Iā€™d like it completely automated.

Any ideas? Basically, Iā€™m stuck.

I could have missed it, but I have gone round and round. Iā€™ve even added the Parcel Panel App in the hope I can get around it that way. I sort of can, by manually updating where the delivery is. But STILL this does not actually work because there is nowhere to add the Tracking Code within Parcel Panel - so this app can to even follow it without me manually updating it!

So, because I canā€™t add a tracking code in the order section on Shopify, I am left having to manually update these orders because Parcel Panel doesnā€™t know where they are either.

Can you help?

Many thanks.

1 Like
5

Hi @EsBoutique , thank you for using Parcel Panel Order Tracking. here are several practical ways that you may want to check. See how it works.

1) First, check Contrado app settings (quick, often fixes it)

Many dropship apps have an option to push tracking back to Shopify or to enable ā€œsend tracking to storeā€ / ā€œupdate order with tracking number.ā€ You can check:

  • Open the Contrado app in your Shopify admin ā†’ Settings (or Integrations) ā†’ look for options like ā€œSend tracking to Shopify / Add tracking automatically / Send fulfillment updates.ā€
  • Turn it on and test with one order.
    If available, once the tracking is pushed into Shopify, ParcelPanel will detect it automatically and send branded notifications.

2) Manual bulk workaround (low-tech, works immediately)

If Contrado canā€™t push tracking, you can avoid one-by-one edits by bulk uploading tracking numbers to ParcelPanel or Shopify:

  • ParcelPanel: most tracking apps support manual add or CSV bulk import of tracking numbers (order id/tracking number / carrier).

    • Export the dropshipper tracking numbers into CSV, then import in ParcelPanel (or use ā€œAdd trackingā€ bulk import).

  • Shopify: You can also use CSV to create fulfillments via the Shopify API or apps that support CSV fulfillment uploads.

3) Use Shopify API / Shopify Flow (advanced)

If you have developer resources or Shopify Plus, you can:

  • Use a small script or webhook endpoint to call the Shopify Fulfillment API and add tracking as soon as you receive it from Contrado.
  • Or use Shopify Flow (Plus) plus a custom app to automate fulfillment creation.

4) Additional practical tips & troubleshooting

  • Why you canā€™t add tracking in Shopify UI: Some third-party apps mark orders as ā€œfulfilledā€ and lock the fulfillment, or they create fulfillments as external (no edit). Thatā€™s why you may not see the ā€œAdd trackingā€ field. Automating via Zapier/API bypasses this UI limitation by programmatically creating a new fulfillment record with tracking.
  • ParcelPanel behavior: ParcelPanel listens for Shopify fulfillment updates (or Shopifyā€™s tracking field). Once the tracking is present on the Shopify order (whether added manually, via import, Zapier, or API), ParcelPanel will pick it up and send notifications automatically.
  • Short-term manual note: If you must send two manual emails/week, keep a consistent template and include the ParcelPanel tracking page link in the meantime to reduce support friction.

Also enjoy a 40% discount using the code ā€œcommunityā€œ if you need to use other features in the plan. Feel free to contact the Parcel Panel support team if you have any problems.

6

You can add a tracking number by opening the order in the Orders section and choosing ā€œAdd tracking.ā€ Put your tracking number, select the carrier and submit. Customers will automatically receive an email with the tracking link in order to track their shipment individually. Hope this helps you though.