tracking

Shopify Discussion
1

My Shopify store’s main domain is: https://zelzis.com
But the order confirmation page (thank you page) redirects to a custom subdomain: https://account.zelzis.com

Because of this, Google Ads Purchase Conversion is not tracking. The conversion is not being recorded after the order is completed.

What I Want:

I want one of the two solutions:

  1. Fix cross-domain tracking issue so Google Ads can track the purchase on account.zelzis.com
    OR

  2. I want the thank you page to stay on https://zelzis.com, not redirect to account.zelzis.com

Questions:- Is there any official solution to track purchases when the confirmation page is on a different subdomain?

  • Or how can I make sure that the order confirmation/thank you page appears on zelzis.com itself instead of redirecting?

Please help with the best solution :folded_hands:

2

Hi @zelzis

For your first question, the answer is yes - cross-domain tracking can solve this. Google Ads and Google Tag Manager (GTM) support this setup. You need to:

  • Use Google Tag Manager on both domains.
  • Set up cross-domain linking in GTM (under your GA4 or Google Ads tag settings).
  • Make sure the GTM container is the same across both zelzis.com and account.zelzis.com.

This way, cookies and click data are passed between the domains and conversions will be tracked correctly.

If this was helpful, hit the like button and accept the solution.
Thanks