Original Host is Squarespace and we transferred to Shopify. It is not what we need so we want to cancel our Shopify and transfer our domain back to Squarespace (again where we purchased the domain). I am so confused how to do this without losing our domain. And there’s no customer support on this at all. Please help!
Topic summary
A user needs to move their domain back to Squarespace after connecting it to Shopify, which didn’t meet their needs.
Current situation:
- Domain was originally purchased through Squarespace
- Connected to Shopify by modifying DNS settings (A and CNAME records)
- Can see matching DNS records in both platforms
Main concerns:
- How to safely disconnect from Shopify without losing the domain
- What steps to take in Squarespace to restore functionality
- Cannot find transfer/cancellation options in Shopify
- Frustrated by lack of customer support
Status: Unresolved - seeking guidance on the proper sequence of steps to reverse the DNS configuration and restore Squarespace hosting.
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Hi! I connected the domain to Shopify by changing DNS settings. I see on Squarespace where my DNS settings are and see the matching A and CNAME that matches my Shopify. But I don’t see anywhere on my Shopify to cancel/transfer back/end connectivity etc. Also, I am just unsure what to do on the Squarespace end as well. Thank you!
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